Restore backed-up email, folders and mailboxes

With the Email Backup add-on, restore an individual or group of email, folders or mailboxes in a single action.

1. Sign in to Email Backup. Use your Microsoft 365 email address and password (your GoDaddy username and password won't work here).
2. At the top of the page, select Users.
3. Select a user.
4. To open the user's mailbox data, select Exchange.
   
5. Based on what you want to restore, select the appropriate tab, and then continue with these steps:
   
   • Restore email
   • Restore folder
   • Restore mailbox

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   5. Search for the email you want to restore:
      • If you don't know the location of the email you want to restore, in the upper-right corner above the message list, search for the email.
      • If you know the location of the email that you want to restore, select the folder containing the email.
   6. Hover over the email you want to restore (on mobile, tap the email), then select Restore. A menu will open on the rightmost side and Email Backup will validate your restore request.
      
   7. (Optional) To restore multiple messages at once, select the checkboxes next to each email and then, above the list of messages, select Restore.
   8. Select Restore.
      

   5. Hover over the folder you want to restore (on mobile, tap the folder), then select Restore. A menu will open on the rightmost side and your restore request will be validated.
      Note: You can also use these steps to restore a calendar, contacts list, tasks, notes or journal. When you open a user's mailbox data, they'll be listed as folders.
      
   6. (Optional) To restore multiple folders, select the checkbox next to each folder, and then, above the list of messages, select Restore.
   7. Select Restore.
      

   5. To restore all folders in the user's mailbox, at the top of the list of folders, select the checkbox.
   6. After all folders are selected, select Restore. A menu will open on the rightmost side and Email Backup will validate your restore request.
      
   7. Select an option for restoring the mailbox, and then select Validate.
      • Restore to the latest snapshot: This will restore the mailbox using the most recent snapshot of the data.
      • Restore to a specific point-in-time: This will restore the mailbox using the data available up to a specified date and time.
      
   8. Select Restore.
      

Email Backup will initiate your request and then restore the user's selected item(s) or full mailbox.

More info

• What is Email Backup?
• Purchase Email Backup with an Email Essentials, Email Plus, or Business Professional plan. Or, you can contact our GoDaddy Guides to purchase the add-on only.