My GoDaddy Smart Terminal Pro isn’t powering on

Your GoDaddy Smart Terminal Pro includes a display, stand, accessory hub, USB-C power cable and power adapter. To charge the Smart Terminal Pro, you’ll need to connect the hub, stand and display together, then plug the USB-C power cable into the hub and a power source. If your device won’t power on or hold a charge, try the troubleshooting steps below.

Required: When the display and stand are connected, the power cord must be plugged into the accessory hub to charge the display—not the USB-C port on the side of the display. When the display is connected to the stand, it only receives power through the accessory hub.

We recommend completing the steps in the following order until you find the one that resolves your issue.

Step 1: Check all power connections

Verify that all components are connected securely and that there isn’t any damage to the cords and USB connectors.

If there is damage to the accessory hub or USB-C power cord, that’s likely the culprit. Try a different USB-C cord or contact us to replace the damaged hub.

Note: Because the power cord runs through the stand, we recommend leaving the display connected to the stand as much as possible to make sure it maintains a charge.

Confirm that the accessory is connected tightly to the bottom of the stand.
Plug the USB-C power cable into the hub and into the power adapter. Connect the power adapter to a power source.
Verify that the display is connected correctly to the stand.
- The connector port on the back of the display should be aligned with the connector port on the stand. When you align them, you should hear the connectors lock into place.
- The chip card slot on the display should be facing up, with the power button on the right.
Lightly tap the power button on the side of the device to see the current battery charge:
- If you see a battery icon with a blue or yellow charge indicator, press and hold the power button for about three seconds to turn on the smart terminal. (It should power on even if the battery is only at 1% charge).
- If the screen is blank or you see a battery icon with a red charge indicator, allow the smart terminal to charge for at least 15 minutes. The charge indicator should turn blue or yellow. Press and hold the power button for about three seconds to turn on the smart terminal.
If everything is connected correctly and there’s no power to the system, try plugging the power cord into a different wall outlet or power source.

Step 2: Reboot your device

Try performing a hard reset to reboot the Smart Terminal Pro.

With your device still connected to a power source, press and hold the power button for about 8 seconds. Ignore any message box or prompt that pops up on the screen.
Release the power button. The device will reboot on its own.
Wait about 8 seconds and see if the logo and home menu display on the screen.

Step 3: Remove the stand

Detach the display from the stand and try plugging the display directly into a power outlet.

To remove the display from the stand, locate the release button on the back of the tray. Slide down and hold the button, and gently pull the display away by the bottom edge.
Unplug the USB-C power cord from the accessory hub.
Securely connect the USB-C power cord into the USB-C port on the display and into the power adapter. Plug the power adapter into a power source.
Lightly tap the power button on the side of the display to see if a battery icon appears. The icon indicates that the display is receiving power.
If a battery icon appears, let the device charge for about 15 minutes. Press and hold the power button for about three seconds to turn it on.
- If your display is charging or getting power with the stand removed, there is probably an issue with the stand or accessory hub. Contact us to replace the damaged component and see if that resolves the issue.

Step 4: Fully charge the battery

Try charging the Smart Terminal Pro for the full charge time (3.5 hours from 0% to 100%).

Allow the Smart Terminal Pro to fully charge (usually about 3.5 hours) while connected to a power source. While it’s charging, you can lightly tap the power button on the side of the device to see the current battery charge.
Once the device has fully charged, press the power button on the side of your device for at least three seconds to turn it on.

Step 5: Contact customer support

If the Smart Terminal Pro still won’t power on, please contact us for assistance. Our GoDaddy Guides are here to help.

More info

Have a different device? Get help with power issues on the GoDaddy Poynt Smart Terminal or the GoDaddy Smart Terminal Flex.
Learn about your POS device warranty and replacement options.
Find out how to order replacement accessories.

GoDaddy Smart Terminal Pro Help